Shipping Policy

We ship via UPS, USPS, or common carrier/freight companies for larger equipment. Standard UPS and common carrier rates apply and are added to all shipped items. Crating charges may be added to large or fragile items that need special packing.

The shopping cart will display estimated shipping charge options. You can choose your shipping method on the page where you enter your address. When a quoted shipping charge is significantly different than actual cost, such as when shipping internationally, you will be notified of the actual shipping and handling charge before we send the order.

Shipments may be subject to additional taxes, excises or other charges levied by a government relating to the sale, consumption or use of one or more shipped items.

Tracking your order

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• United Parcel Service (UPS)
• Federal Express (Fedex)
• US Postal Service (USPS)

If your order has not arrived within the designated time frame, contact us. We will gladly check into the status of your order.

Damaged Shipments

We strive to package your supplies so they will reach you in good condition. The carrier assumes the responsibility for safe delivery when they accept the package for delivery. If your package arrives damaged:

• notify the carrier immediately and hold the merchandise and packing materials for their inspection. After notifying the carrier,
• call our customer service representative. Please describe the damage, and have your order number and packing list on hand.

We can promptly replace the product or credit your account once the carrier has inspected the merchandise in its original packaging.